![]() Read the pop-up instruction and tap OK to confirm you would like to proceed.Open one of the following links in Safari on the affected device:.Important: This will only allow you to continue using the app without the annoying error message, but some data might still be missing after the repair. If those documents are also missing from the manual backup, import them selectively from the auto backup, if it's available.If some documents are missing, import them selectively from the manual backup, if it's available.If possible, restore from a GoodNotes backup on iCloud by simply turning on "Use iCloud", either during the onboarding process, or in GoodNotes Settings > iCloud Settings.If there are, manually locate and export them in PDF and GoodNotes formats as separate backups. If you've been using this feature, tap the Auto Backup status icon > Progress Details from the library view (as pictured below) and make sure there are no documents in the Excluded List. A GoodNotes backup created by auto-backup (iPadOS/iOS version only).A GoodNotes backup that you created manually.If you've been using iCloud sync, that is, "Use iCloud" is turned on in GoodNotes Settings > iCloud Settings, make sure there are no sync errors there: Important: Attempt this solution only if you happen to have one or more of the following types of backups: Solution 1: Reinstall the app and restore your library from an existing backup Your library needs to be repaired with the following steps. When GoodNotes detects that a database is corrupted, you will see an alert with an error code ("E001-N", "E001-E"). You can open the PDF on a different PDF Viewer, as at current this issue only affects certain PDF viewers.In some rare cases, one or more of GoodNotes databases may get corrupted, which will cause some problems like blank pages, not being able to duplicate or copy pages, not being able to add new pages, pages added to the wrong position, not being able to add writing to your pages, import/export hangs, etc.If you are exporting multiple pages, you can use online tools to merge them back to a single PDF. The advantage to this is that you would maintain the document exactly as it shows on your GoodNotes 5 app. Alternatively, you can export your document in an image format.Whilst this may make your PDF slightly larger, this will resolve the above issue. When exporting your PDF, set the 'PDF Data Format' to 'Editable' before exporting.Whilst this is an ongoing issue (that we are actively investigating), there are a few workarounds that can be used to resolve this: Unfortunately, this means we can only hope for a fix by Apple itself. It's likely an issue with iOS PDF engine, which GoodNotes uses. ![]() For example, we see that this issue occurs to Chrome, but not in iPhone/iPad PDF Viewer, Mac Preview, or Adobe Reader. This varies from PDF viewer to PDF viewer. In some cases, some dots or decimals are missing.Īt current, it is not clear as to the exact cause of this issue, due to the sporadic nature of the problem. When opening in a particular PDF viewer, your exported PDF might show spiky, extended strokes that otherwise look fine in GoodNotes or another PDF viewer.
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